Theres something bothered me recently.My friends birthday is coming,so I wanted to buy a celine bag for her as a birthday gift.Then I Found iiluxuries.com and made an order from them.
Their shipping was slowly but luckily the package arrived in time for my friends birthday.However,they forget to sent the gift bag to me.I left a note when I ordered this bag on their site,and have comfirmed another twice time on email with them.But they still forgot to send it to me.After I complained this with them,they done nothing but just said sorry.
Now I need to buy the gift bag from other place.
I thought they might havent checked your package carefull orjust didnt care about what you said. Also,it seems that the leather of your bag is not very bad except the bottom of the bag which should be more lustrous.