Recently,it seems there are a few people complaining about the customer service.Here is another reader who also do so.
I purchased a Louis Vuitton Monogram Neverful Bag from cheapreplica.ru,but they shipped my package to the wrong address.I Called the customer service twice, but they said nothing can be done. And they emphasized that I should have noticed that on my order confirmation. Well, I did remember I corrected address when I placed order, but for some reason it was still the old address on the order. I had to call Fedex and Fedex said they havent received the shipment yet, that I should called the sender. I called the customer service again, still said nothing can be done, I should wait until Fedex received the package and call USPS.
Nearly a month,I finally received the bag.
The bag looks a little cheap.The strip is too thin that I am not dare to put much things into the bag.
Customer service is one of the most important factors of a great website.If they do not improve that,they will lose a lot of customers.